There's already been much armchair quarterbacking of the botched rollout of healthcare.gov, so I doubt I have much new to add to the mix. But as someone who's led or programmed the creation of web tools for much of my professional life, I can't help but share a few observations:
First, I must give thanks that whatever times in my work I thought I've had a client who was difficult to work with or a painful "design by committee" situation that was getting out of hand, at least I've never been hauled before a Congressional Oversight Committee to answer questions from bureaucrats about the intricate details of website development. NIGHTMARE. However badly they may have messed up, I still feel a little bit sorry for the people who now have to go through that grilling.