I'm always amazed at what people assume you will automatically know or do when they send you a vague e-mail message with a vague request. At Summersault, we get messages sent to a generic "webmaster" address on a regular basis where people say "This website isn't working" or "I have a question about this website" and that's it. Of course, we host hundreds of websites, so it's kind of hard to figure out what they're talking about. Just today, someone posted a time-sensitive billing request for their local cable company on my web page about local ISPs that happens to mention said company. Sure, ma'am, I'll just update their billing records for you the next time I'm logged in to their system. I'm sure she'll be more confused when her service is shut off and she claims "but I sent you a message through some guy's website!".