This is another customer service observation, though hopefully not one that isn't already completely obvious. I recently had some new carpet installed in an apartment that I rent out (which, by the way, is available again at the beginning of August, if you're interested), and it was the first time I'd ever hired anyone to install carpet. I felt fortunate to have been recommended to a local carpet sales company by a person I trust, but the end result was pretty disappointing. They did a great job with sales, pricing was awesome, the work seemed high quality, and the folks doing the work were nice. When they were done, they left a nice and tidy collection of the spare carpet pieces gathered in the corner of one room. I thanked them as they left, and felt good.
Later, when I moved the nice and tidy collection of spare carpet pieces, I found the not-so-tidy hole in the wall that they had created during the installation. The spare pieces had been strategically placed to cover up their glaring destruction. I couldn't imagine any scenario other than that they had blatantly created a distraction to give themselves enough time to make an exit.