My letter of Tuesday, Sep 7th, 8:30 PM:
Greetings. For the second time in a month, I recently ordered Papa John's breadsticks and had them delivered with only a Garlic sauce - no pizza sauce or cheese sauce as has been included in the past. Your website indicates that at least the pizza sauce should be included (perhaps you've discontinued the Cheese Sauce?). In any case, I've been fairly disappointed both times, and thought I'd take a moment to note that folks ordering breadsticks and pizza are probably expecting the extra dipping sauce variety with the breadsticks (since garlic sauce already comes with the pizza.
Thanks!
Chris
Their response of Tuesday, September 7th, 9:20 PM:
Chris,
Thank you for bringing this situation to our attention. I apologize for the inconvenience and dissatisfaction that you have received from this location. I have forwarded your comments on to the proper people for review and resolution. Once again I apologize for the incident.
Mathew
Online Ordering Team
Papa John's International Inc.
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Dude - I have to say that this only confirms my opinion that the Richmond Papa Johns is in severe need of new management. I remember back in the day you could get breadsticks for cheap, and they would throw in all the sauce you needed for FREE.
I'm sure you will remember the fiasco of several months ago when, after spelling out the order three times in slow deliberate speech, they failed to deliver the pies at all, tried to tell me it would be another hour and a half to get a replacement (I guess the driver ate them?), and then did not refund the money promptly. Come to think of it I don't think they ever did. Those SOB's still owe me $20!