My letter of Tuesday, Sep 7th, 8:30 PM:
Greetings. For the second time in a month, I recently ordered Papa John's breadsticks and had them delivered with only a Garlic sauce - no pizza sauce or cheese sauce as has been included in the past. Your website indicates that at least the pizza sauce should be included (perhaps you've discontinued the Cheese Sauce?). In any case, I've been fairly disappointed both times, and thought I'd take a moment to note that folks ordering breadsticks and pizza are probably expecting the extra dipping sauce variety with the breadsticks (since garlic sauce already comes with the pizza.
Their response of Tuesday, September 7th, 9:20 PM:
Thank you for bringing this situation to our attention. I apologize for the inconvenience and dissatisfaction that you have received from this location. I have forwarded your comments on to the proper people for review and resolution. Once again I apologize for the incident.
Online Ordering Team
Papa John's International Inc.