Power in a distributed org

It's striking to see the differences in where power gathers in a distributed organization, compared to where that happens in a more traditional office setting.

When people come together in a physical space there is a lot of time and energy spent on appearance. The work isn't just about "what are we doing" but also "how do we look and how do people perceive us while we're doing what we do."

When people come together to work in a virtual/online space, the focus shifts.

In an office setting, I see power and influence gather around...

  • The person with the newest, coolest and/or most expensive clothing
  • The person with the larger corner office
  • The person with the most assistants
  • The person with the most impressive sounding title
  • The person with the closest parking space
  • The oldest, richest, whitest males
  • The person who's allowed to create or interrupt meetings
  • The person with the most impressive social and public-speaking skills
  • The person who uses their power to get what they want

In a distributed organization, I see power and influence gather around...

Continue reading Power in a distributed org

Speaking at SupConf NYC

I'll be speaking at the SupConf New York City 2016 conference behind held at the Digital Ocean HQ in Soho on November 15th and 16th.  My talk is on a topic I've enjoyed thinking about and working on over the years, moving customer support interactions from transactions to partnerships. I'm also excited to meet and hear from some other great speakers.

If you're interested and can make it, tickets are available now. I'll also be sure to share the content of my talk here after the event.

Update December 3, 2016: My slides from the talk are below. Continue reading Speaking at SupConf NYC