Star Trek values

A few weeks ago I had the pleasure of attending a panel at Silicon Valley Comic Con consisting of various members of the cast of the television show Star Trek: The Next Generation. Brent Spiner, Gates McFadden, Jonathan Frakes, Denise Crosby, Marina Sirtis and Robert O'Reilly were joined by original series cast member William Shatner to talk about the show, their lives as actors, and what the Star Trek universe has taught and can teach us about the real world.

For someone who watched every episode of the show when it originally aired and who has remained a fan since, it was an hour and a half of nearly pure joy. For one, I was just excited to be a part of a whole auditorium full of people reflecting on how much influence the stories, dialogue and creativity of the show had on our lives, the panelists included. Several audience members stood up to say just how strong that influence has been, informing the careers they chose, the people they've become, the kind of lives that they now lead, and I was right there with them.

In watching Star Trek as a young person I remember being invigorated by the complex problem-solving scenarios that the Enterprise crew faced week after week. I learned from the principles of collaboration, mutual respect and cross-species equity that were practiced. I saw strong women in leadership roles, and I saw non-Caucasian characters developed with an unusual (for mainstream TV, anyway) depth and texture. And I was inspired by a vision of the future that offered so many possibilities for exploration, discovery and growth. I'm sure that my real-world evolution as technologist and computer geek was propelled forward significantly by my immersion in that make-believe world of technological wonders.

The panel also highlighted a new angle of my appreciation for the Star Trek universe. I hadn't previously thought about Trek as having a political point of view, because I assumed that the vision of a world where humanity had figured out how to eliminate poverty and hunger, celebrated and built on our various differences, and employed innovation to protect and restore the environment was a vision that anyone would embrace and want to strive for, and not a particularly politically-charged one.

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WordCamp for Publishers Denver

I'm excited to be a part of the team that is organizing the first WordCamp for Publishers happening in Denver, Colorado this coming August 17th to 19th.

In my work on Automattic's VIP service offering I've been able to see some of the incredible things that journalists and publications of all types are doing with WordPress - really interesting stuff that pushes the software in new directions. So when I saw some of my colleagues discussing an event that would bring engineering, product and editorial teams together around all the things WordPress can do in the publishing world (for publications big and small), I wanted to be a part of making it happen.

We're looking for speakers and sponsors now. If you know someone who might want to be a part of this first-of-a-kind event, please point them in our direction. And if you're involved in publishing with WordPress at any scale, or just want to learn about how media organizations are using it to modernize their publishing  workflow, I hope you'll consider attending. Tickets ($40) will go on sale soon!

Speaking at SupConf NYC

I'll be speaking at the SupConf New York City 2016 conference behind held at the Digital Ocean HQ in Soho on November 15th and 16th.  My talk is on a topic I've enjoyed thinking about and working on over the years, moving customer support interactions from transactions to partnerships. I'm also excited to meet and hear from some other great speakers.

If you're interested and can make it, tickets are available now. I'll also be sure to share the content of my talk here after the event.

Update December 3, 2016: My slides from the talk are below. Continue reading "Speaking at SupConf NYC"

Anna Deavere Smith's questions

Anna Deavere SmithI had the pleasure of seeing actress, playwright and professor Anna Deavere Smith - known for roles on The West Wing and Nurse Jackie among other things - speak and perform today at Earlham College about the role of the artist in society.

She told us of her desire to get people to drop their typical verbal defenses and talk in broken sentences, to interrupt the rhythms of prepared, calculated speech to get to the truth underneath. She said that someone had once given her three questions you can ask someone in a conversation to help make that happen, and I want to share those here:

Continue reading "Anna Deavere Smith's questions"

Powerlessness and Empowerment with Frances Moore Lappé

A week ago I had the opportunity to hear Frances Moore Lappé speak here in Richmond. She's primarily known around the world as author of Diet for a Small Planet, but she's also an Earlham College graduate, so it was great that she came back to her alma mater to give a talk.

Lappé's talk overall was about how we can move from a place of powerlessness to a place of empowerment when it comes to working on addressing various ills that plague the world - from climate change to energy/resource crises to poverty, and all of the other systems and issues that are related.

It's a topic, a question that's been on my mind lately as I think about my own vocation, and where (to borrow from Frederick Buechner) my talents and interests might meet the world's deep needs. The question wasn't answered for me during the talk, but there were a few insights and random bits of wisdom that I want to preserve here:

Continue reading "Powerlessness and Empowerment with Frances Moore Lappé"

Quantitative easing and structural unemployment

Globalization // Coming 2 a mystical cliffside near u - v.2That title really roped you in, huh?  Allow me to explain.

Earlier today I attended the Indiana University 2012 Business Outlook Panel in its visit to Richmond.  It's a group that "has presented national, state, and local economic forecasts for the coming year to business, political, and community leaders of Indiana" for the last 38 years.  I attended the same gathering back in 2005 and I have to say that today's commentary wasn't much different from what it was six years ago: "things are not great with the economy, but there are reasons to be cautiously optimistic."

As I noted in my reflections from the 2005 event, there were a couple of troubling ideas that permeated the remarks, especially from the panelists looking at global and national trends.

Continue reading "Quantitative easing and structural unemployment"

Upcoming speaking events

I have a few upcoming speaking events that you might be interested in:

  1. Capitalism vs. The Environment: A small business perspective on doing well AND doing good. This coming Thursday September 24th at 4 PM at Indiana University East in Whitewater Hall Room 132 the Community Room, free and open to the public, no registration required.  I'll be talking about our experiences at Summersault as we've tried to do the "right thing" when it comes to the environment and nurturing sustainable lifestyles, and examine whether it's even possible to pursue a for-profit technology venture and not be in a harmful relationship with the land and life around us.
  2. Get Techie, Get Social! A workshop to help non-technical people learn more about technical topics, especially social media like Facebook and Twitter.  Monday September 28th from 9:30 AM to 11:30 AM at Morrisson-Reeves Library, free and open to the public, no registration required.  If you're at all intimidated by some of those "newfangled Internet trends" or the Internet in general, I hope you'll bring your questions and frustrations so we can work them out together.  There's a PDF flyer for the event.
  3. TCP/IP topics in Introduction to Computers and Computing.  I'll be speaking at this IU East class on Monday October 12th about things like DNS/Bind, network topologies and routing, e-mail technologies, and web technologies.  This particular class isn't open to the public, but if you have folks interested in discussing these topics in technical detail, let me know and I'd love to speak with your group.
  4. Communicating Through Technology. Friday October 23rd at 9 AM at a conference for women hosted by the Wayne County Foundation.  I'll be speaking along with co-worker Jane Holman about social media and general technology topics.  You can view the conference brochure in PDF, and registration is required.

I hope you can join me for one of these events!

On the Phantoscope Film Festival in Richmond

I'm retroactively (for 2009) and proactively (for 2010) spreading the word about the Phantoscope Film Festival that just concluded its third year here in Richmond at the Art Museum.  It's an event that is just absolutely phenomenal to be happening right here in town, but that is sadly under-promoted and under-appreciated locally.

Every year, high school students around Indiana are encouraged to submit their films for judging and showing at the festival.  The top ten or so films are selected by a panel of judges, and then shown at the screening night (which was tonight).  Before the screening is a panel discussion with professional filmmakers and those involved in the film industry.

Continue reading "On the Phantoscope Film Festival in Richmond"

My upcoming speaking events

A few upcoming speaking events to note:

  • Rising Above the Noise: Online Strategies & Tools for Success: we'll take on blogging, RSS, micro-blogging, social networking, widgets, photo sharing, and more, and talk about how these tools can help businesses and other organizations get their message out there further. See also the article in today's Pal-Item. Thursday September 25th 8-9 AM at the Uptown Innovation Center in Richmond. Free, contact Main Street to register.
  • The Internet as a Political Tool: this is a repeat of the presentation I did in May, but now with more flavor! I'll talk about how the Internet is changing the world of politics, and what it means for local citizens (especially right before the November election). It's a part of the Technology Series at Morrisson-Reeves Library (see the PDF brochure) that is bringing together local experts to talk about various technology issues. Thursday, October 9th 6:30-8 PM in the Bard Room at MRL in Richmond. Free, contact MRL for details or just show up.
  • General Talk about the Technologies of the Internet: I'll be speaking to a group of freelance artists, web developers and consultants in Cincinnati about how to best use the technologies of the Internet to serve their clients. Friday, October 24th. If you're in the Cincinnati area and are interested in joining the group, contact Katie McGuire.

If you're interested in having me speak to your business or organization, learn more about how to get in touch to make a request.

Upcoming conference for Indiana bloggers

Blog Indiana 2008Are you a blogger in Indiana? Are you interested in learning more about blogs and blogging? Consider attending the upcoming Blog Indiana 2008 conference in Indianapolis on August 16th and 17th, 2008. The event is a 2-day blogging and social media conference that aims to promote education, innovation and collaboration among Indiana’s fast-growing blogging community. The lineup of sessions looks great (even if it didn't include me as a presenter and panelist, and even if it wasn't sponsored in part by Summersault). You can learn about blogging basics, legal issues, corporate blogging, monetization, podcasting and videocasting, analytics, and much more.

The cool part is that the conference is only $49 for both days, and even cooler, I've got a 15% discount for you if you use this link to register. If you're interested in blogging and social media at any level, I hope you can make it.