Speaking at SupConf NYC

I'll be speaking at the SupConf New York City 2016 conference behind held at the Digital Ocean HQ in Soho on November 15th and 16th.  My talk is on a topic I've enjoyed thinking about and working on over the years, moving customer support interactions from transactions to partnerships. I'm also excited to meet and hear from some other great speakers.

If you're interested and can make it, tickets are available now. I'll also be sure to share the content of my talk here after the event.

Update December 3, 2016: My slides from the talk are below. Continue reading Speaking at SupConf NYC

Speaking at WordCamp Dayton

WordCamp-Dayton-2016-LogoI'll be speaking at the upcoming WordCamp Dayton 2016, happening March 4-5, 2016 at Wright State University. I'll be talking about "WordPress as your digital home," a topic I've thought about for a long time and blogged about recently:

There are tons of places to put your content, but not all of them give you the control and ownership you should have. Your WordPress site is still probably the best place to call home for your online creations. In this session I’ll show you why that is, walk through tools and techniques for using WordPress as your digital home while pushing content out to other places, and answer your questions about how to build an online presence that is fully yours.

Continue reading Speaking at WordCamp Dayton

My YAPC::NA talk on framing and Perl

In June, a delegation from Summersault attended the YAPC::NA Perl Conference in Columbus, Ohio for a few days.  My second YAPC conference, it was an interesting experience full of inside jokes, engaging discussions, more inside jokes, and good food.

I was only scheduled to give one presentation ("How to talk, or not talk, to your clients about Perl") but after hearing some of the opening remarks at the conference that spent too much time and energy, IMHO, declaring that "Perl is not dead!" I signed up to give a new talk about possibilities for re-framing that sentiment.

You can view a video of the talk, or you can view my slides [PDF].

Preparing for Blog Indiana 2009

Blog Indiana sponsorsLast summer, two generally swell guys in Indianapolis, Noah Coffey and Shawn Plew, decided to put together a conference for people in the area interested in blogging and social media, and it went quite well for a first-time effort - you can read my full reflections on Blog Indiana 2008 in a previous post.  (I believe it also marked the beginning of my Twitter usage - gasp.)

The dynamic duo have teamed up to do it again for Blog Indiana 2009, which starts later this week.  It looks to be an expanded and amplified version of the inaugural event - the conference will span three days with multiple tracks - blogging and social media, higher education, non-profit, etc. - and it sounds like there will be a lot more people there too (with great representation from Richmond).  Summersault has returned as an event sponsor, and I'm also presenting again, this time with a session on "Using Social Media for Real-World Community Improvement" and as a panelist in a session about "technology."

I've apparently also been nominated for the award of "Best Hoosier Blogger" in the "2009 Blindy Awards," and while I'm not saying that I will give you significant amounts of cash just because you click on this link and vote for me, I'm not saying I won't do that either.

I'm looking forward to gathering with fellow bloggers and fans of technology, and sharing about how these tools can help us make life a little better for everyone.  I hope to see some of you there!

Blog Indiana 2008 Reflections

Panel on New Media and PoliticsThis past weekend I attended Blog Indiana 2008, a conference by and for bloggers in the region, which I mentioned here a few months ago. Overall, I would call the event quite a success. For $50, participants had access to a weekend packed full of rich and informative sessions, great networking opportunities with friendly and good-natured people, good food, and a lot of fun - a pretty excellent deal by most measures, especially in the world of tech conferences.

I really appreciated that it was a "grassroots" conference, organized by Noah Coffey and Shawn Plew of Indianapolis, and not a big corporate conference organized by people trying to sell us stuff. Sure, there were corporate sponsors (Summersault was one of them), and there were some grumblings about session leaders spending too much time promoting their own products/services. But on the whole, this was a group of people who are passionate about new media and wanted to get together to see what else was out there, talk about some of the issues that come up, and just get to know each other better. Oh, and we also totally geeked out on Twitter.
Continue reading Blog Indiana 2008 Reflections

Request for tips on blogging basics

In a few weeks, I'm presenting at the Blog Indiana 2008 conference, and my first session is on "blogging basics." My hope is that anyone with any comfort level around blogs and website tools will be able to leave the session with what they need to know to start blogging that day.

I'm putting together my own notes and tools for bloggers just starting out, but I thought I would also put the question out to you, constant readers, about what tips, tools and conventions you would have found useful or even essential when you first entered the world of blogging? Even if you're not an active blogger, I'd still enjoy hearing your thoughts on how you think blogs (especially newly formed ones) can be made more useful, engaging, exciting, etc.

What advice would you give to a blogger just starting out?

Upcoming conference for Indiana bloggers

Blog Indiana 2008Are you a blogger in Indiana? Are you interested in learning more about blogs and blogging? Consider attending the upcoming Blog Indiana 2008 conference in Indianapolis on August 16th and 17th, 2008. The event is a 2-day blogging and social media conference that aims to promote education, innovation and collaboration among Indiana’s fast-growing blogging community. The lineup of sessions looks great (even if it didn't include me as a presenter and panelist, and even if it wasn't sponsored in part by Summersault). You can learn about blogging basics, legal issues, corporate blogging, monetization, podcasting and videocasting, analytics, and much more.

The cool part is that the conference is only $49 for both days, and even cooler, I've got a 15% discount for you if you use this link to register. If you're interested in blogging and social media at any level, I hope you can make it.