I'll be speaking at the SupConf New York City 2016 conference behind held at the Digital Ocean HQ in Soho on November 15th and 16th. My talk is on a topic I've enjoyed thinking about and working on over the years, moving customer support interactions from transactions to partnerships. I'm also excited to meet and hear from some other great speakers.
If you're interested and can make it, tickets are available now. I'll also be sure to share the content of my talk here after the event.
Update December 3, 2016: My slides from the talk are below.