Customer service FAILs (and a WIN)

A few short stories of recent FAIL and WIN experiences in customer service:

Trying to stop getting unsolicited postal mail from Comcast

I'm not a Comcast customer, haven't been for a long time, and never at my current address. I get postcards, letters and brochures from them on a regular basis - sometimes several times a week.  It's annoying and wasteful.  I searched the Comcast website and the Internet at large for a while for a web-based form to get on a "do not send me mail" list, and couldn't find one.  I called their 800 number and hung up after too many minutes on hold.  I finally sent in a generic inquiry through their online form, providing the addresses I wanted removed.

Done, right?  Nope.

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Why I'm canceling my print newspaper subscription

Damon on FireI believe the time has finally come to cancel my subscription to the local newspaper, The Palladium-Item.  It's a decision I've wrestled with even as I've supported and found excitement in the possibilities for renewal at the paper (and blogged about some of that thinking here, here, here, and here), and it's not something I'll do lightly.

I've gone from subscribing to the paper seven days a week, to just the Friday/Saturday/Sunday package, to just the Sunday edition.  Here's why I'm going to finally let go of receiving a print edition altogether:

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