Plastic grocery bags. Some people throw them away. Some people ball them up and keep them forever. Some people crochet them into wreaths, rugs, purses and other beautiful things. I definitely fall into the "keep them forever" camp, or at least I did until I learned that some grocery stores around the nation are getting smart about re-using these pervasive pabulum pouches, and offering you a discount on your purchase if you bring your own bags instead of using new ones. If done right, the result can be a leveling-off of the rate at which you acquire new bags, cost savings, and no extra hassle - a blessing for pack-rats everywhere.
Continue reading "Bring Your Own Bags, Save Money"
Category: consumer watch
I've had a bad case of unusually persistent headaches lately, and when I experience health problems I usually try to identify simple potential causes and solutions before I go get all up inside the conventional healthcare system. Some call this holistic health, I just call it common sense and listening to the marvelous self-diagnosing machine that is the human body. Am I particularly stressed out or upset about something? Have I been getting enough exercise? Is my cuisine all screwed up? And so on. I was talking to someone today who practices craniosacral therapy and she did a good job of reminding me how many ridiculously toxic, but FDA approved, headache-causing substances there are out there in the food we buy.
I caught her mention of aspartame as a common one and started doing a little research. While I tend to avoid looking up medical information on the Internet after previously embarrassing experiences doing so, I found lots of connections mentioned between headaches and aspartame. Who would have thought that ingesting formaldehyde would have negative health effects? Huh! Thanks, Monsanto! I took a brief skim of my pantry and found three products at the front of the shelf with aspartame and related substances like sucralose / Splenda, listed as an ingredient, both of which I've consumed lately - they're now in the trash. Yeah, I know - we can't just start throwing away everything that's bad for us to any degree. But I figure that if a given edible substance has to have dueling propaganda websites and panels of experts to talk about whether or not it REALLY causes brain tumors, I can probably live without it to be on the safe side.
Perhaps I can ONLY live without it.
I get the sense that I tend to spend an unusual amount of time exercising my "right" as a consumer to provide feedback to the companies and organizations from which I buy products and services. The general trend in "consumer action" these days when a company is providing poor customer service or substandard products seems to be cursing a bit under one's breath, perhaps having a tense exchange with The Manager, but otherwise letting it go...and usually returning again soon to patronize the same business without a memory of frustrating experiences of the past. Whatever the reason might be for this trend - reduction of our shopping choices, general consumer apathy, or something else - it's exactly what many businesses are counting on from all of us so they can keep their bottom line where they like it. I have a different sense about how we should act in the face of poor service and products.
Continue reading "The Customer Can Always Write"
Bruce Schneier has saved future bureaucrats some time and written the core text of the 2015 US Congressional report on the impacts of the REAL ID Act. The report will find that the creation of this national ID card back in 2005 introduced unnecessary security risks, compounded existing data privacy issues, incurred extraordinary costs to implement and maintain, represented a troubling power grab by the federal government over state systems for issuing identification, and, perhaps worst of all, was passed without any serious debate in Congress or in public because of its attachment to a bill funding operations in Iraq. The report will also find that the ID card has not substantially met any of the goals its introduction was intended to achieve. Given the above, the report concludes that the REAL ID Act was a shining example of the quality and sensibility that characterizes much of the law-making that went on at the time.
I had come to accept that possessing and using a credit card necessitated the related evil of receiving pre-approved credit card offers, and similar junk like insurance quotes. But just today I read the fine print on the back of one of these offers, and found reference to a new service that allows you to opt out (permanently, or for five years) of the databases used by the major credit card companies to generate these offers. You can either go to www.optoutprescreen.com, or just call 1-888-5-OPTOUT. It's worth noting that you can also call 1-888-LOST-NUT or 1-888-LOST-OUT to reach the same service.
I had a nice call this morning from Nick, the local store manager of the OfficeMax in Richmond. I'd recently had some really poor customer service experiences in that store with them and had submitted a narrative of those experiences for their review. I usually don't bother going back to a place after such occurrences - especially not a big box store - but in Richmond they are uniquely suited to sell a few products that I and/or Summersault consume, so I thought it worth at least trying to share my observations in hopes of improvement. Indeed, Nick mentioned that they'd "huddled" about/around the letter this morning as a staff, and that they'd be researching the issues I brought up. So I guess that means either (A) I'll be mugged in a dark alley by a bunch of disgruntled OfficeMax employees wielding letter-openers, or (B) I might actually have a better experience next time.
I called Vectren Energy Delivery (a.k.a. the gas company) the other day with a question about my bill, and was pleasantly surprised by a customer service measure they've implemented. When I had made my way through the phone tree to the point where I start to sit on hold, the system said "we'll call you back within the same period of time you might wait on hold - 47 minutes." Then they let me enter a phone number and record my name. Indeed, about 30 minutes later, I got a call back from an automated voice saying "please press 1 when Chris Hardie is on the line", and was then connected to a real person who promptly addressed my concern.
While I sort of question 47 minutes as a reasonable hold time (there was no known natural disaster occurring at the time of my call), I really appreciated having the option of making it their responsibility to follow up, instead of my responsibility to sit on hold. It also means they don't have to keep as many phone lines and support staff active, which theoretically reduces costs. I hope other call centers consider similar measures!
I sent this letter to Timex, and have not yet received any response. They may well have trashed it, but I think I would like it if I received this kind of specific technical feedback on the products/services I create.
Timex Audio Products
135 Essex Avenue
Avenel, NJ 07001
September 25, 2004
To Whom It May Concern:
Greetings. I am writing with some comments and suggestions about one of your products, specifically the Model T618 Stereo CD Clock Radio with Digital Tuning and Nature Sounds.
Continue reading "Suggestions for Timex's Stereo CD Clock Radio"
Well, it's that time of year again, when public radio stations completely abandon any pretense of professionalism and dignity, and begin soliciting their listeners for money.
Announcer #1: Well, we're sorry to break in to this news story about critical current events, but we've got a great jello recipe that can be yours for a pledge of just five dollars.
Announcer #2: That's right Tom. Unfortunately, the phones are all quiet right now. If we don't get a call in the next few minutes, well, I'm not sure we'll be able to avoid clubbing this baby seal. But it's up to you folks. Call now.
And then they repeat the phone number a bazillion times, placing emphasis on different numbers each time.
You sure don't get that nonsense with those big conglomerate media companies. Clear Channel doesn't bother me for my support, and that's one time when I appreciate being a helpless consumer eating at the trough of mindless mass media. Beat that, public radio! HA!
Oh, wait. I kinda need a new jello recipe.
My letter of Tuesday, Sep 7th, 8:30 PM:
Greetings. For the second time in a month, I recently ordered Papa John's breadsticks and had them delivered with only a Garlic sauce - no pizza sauce or cheese sauce as has been included in the past. Your website indicates that at least the pizza sauce should be included (perhaps you've discontinued the Cheese Sauce?). In any case, I've been fairly disappointed both times, and thought I'd take a moment to note that folks ordering breadsticks and pizza are probably expecting the extra dipping sauce variety with the breadsticks (since garlic sauce already comes with the pizza.
Thanks!
Chris
Their response of Tuesday, September 7th, 9:20 PM:
Chris,
Thank you for bringing this situation to our attention. I apologize for the inconvenience and dissatisfaction that you have received from this location. I have forwarded your comments on to the proper people for review and resolution. Once again I apologize for the incident.
Mathew
Online Ordering Team
Papa John's International Inc.