Is it possible for Sprint customer service to be this bad?

Presenting: another epic saga of wireless phone company incompetence...bear with me.

I'd had my Sprint cell phone and plan since 2001 - six years of relatively problem free operation (minor billing annoyances aside). And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract).

Recently, I decided that I wanted to look at a phone upgrade. 6 years had taken its toll on my Samsung A500, and I was excited about the possibility of a phone that would better sync up its contacts and calendar with my computer. I had asked Slashdot about such a product a few years ago, but the offerings were much more promising now.

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The difference between dollars and cents

IMG_1326.JPGI have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/.

Your call may be recorded to insure quality, indeed.

Perl script to check Sprint PCS minute usage

After a few incidents of going over my Sprint PCS minute usage without any warning, I hacked together a Perl script that will log in to the sprintpcs.com website and check my minute usage for me. It e-mails me a warning if I go over a certain usage percentage. I thought I'd post it in case anyone else might find it useful: sprint-minutes.pl (link removed March 4, 2017, no longer works). I believe Sprint charges something like $3/month for a similar service. Note that you need a few extra modules installed, and you need the components for WWW::Mechanize that allow SSL connections. Consult your local Perl expert for help with this if you need it; I can't provide support here. It may well require tweaking depending on how standard your calling plan is, or other variations that I don't know about. And of course it's subject to breakage when Sprint updates the HTML code on their site.

Any comments or refinements are welcome. Enjoy!

Sprint PCS needs to run cron jobs more often

Fair warning: this post is pure rant.

I have a Sprint PCS phone that I use as my primary, and only, home phone line. There are tons of reasons why I like this arrangement, which I won't go into here, but I've been a loyal, pay-on-time Sprint customer for several years now. Which is why it was maddeningly frustrating to go to make a call today and get a note that my account had been shut off because I was over my spending limit.
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