Presenting: another epic saga of wireless phone company incompetence...bear with me.
I'd had my Sprint cell phone and plan since 2001 - six years of relatively problem free operation (minor billing annoyances aside). And they recognized that I was a loyal customer who always paid my bill on time - in recent years they regularly sent me offers to "upgrade my plan" or my phone and receive a billing credit (but we all know this is because they wanted me to renew my vows and sign on to a new contract).
Recently, I decided that I wanted to look at a phone upgrade. 6 years had taken its toll on my Samsung A500, and I was excited about the possibility of a phone that would better sync up its contacts and calendar with my computer. I had asked Slashdot about such a product a few years ago, but the offerings were much more promising now.
Continue reading Is it possible for Sprint customer service to be this bad?
I have yet to reach the end of the enjoyment I am experiencing from hearing this tech support call that someone recorded: Verizon doesn't know the difference between dollars and cents. As it turns into a global phenomenon, the caller documents his experience on his blog: http://verizonmath.blogspot.com/.
Your call may be recorded to insure quality, indeed.
After a few incidents of going over my Sprint PCS minute usage without any warning, I hacked together a Perl script that will log in to the sprintpcs.com website and check my minute usage for me. It e-mails me a warning if I go over a certain usage percentage. I thought I'd post it in case anyone else might find it useful: sprint-minutes.pl (link removed March 4, 2017, no longer works). I believe Sprint charges something like $3/month for a similar service. Note that you need a few extra modules installed, and you need the components for WWW::Mechanize that allow SSL connections. Consult your local Perl expert for help with this if you need it; I can't provide support here. It may well require tweaking depending on how standard your calling plan is, or other variations that I don't know about. And of course it's subject to breakage when Sprint updates the HTML code on their site.
Any comments or refinements are welcome. Enjoy!
Fair warning: this post is pure rant.
I have a Sprint PCS phone that I use as my primary, and only, home phone line. There are tons of reasons why I like this arrangement, which I won't go into here, but I've been a loyal, pay-on-time Sprint customer for several years now. Which is why it was maddeningly frustrating to go to make a call today and get a note that my account had been shut off because I was over my spending limit.
Continue reading Sprint PCS needs to run cron jobs more often