Based on a true story:
Them: "Please fill out our online form and we'll get back to you right away!"
You in online form: "Hi. I'm trying to find the button that does the thing I want, and your documentation says it should be there but it's not - can you tell me how to do the thing I want?"
Them: "Thank you for opening your tech support case - your question is very important to us. We will get back to you very soon now."
Them: "Hi there, my name is Tech Support Rep#2342 and I'm going to be assisting you with your question."
Them: "It's me, Rep#2342 again, and I wanted to let you know that you can find out everything you'd ever want to know about the button you're looking for on our online knowledgebase, which is at http:.... I hope you enjoy all the information that will be at your fingertips there."