Category: consumer watch

Comcast Bandwidth Deception

I work on the Internet. Having a fast Internet connection is an important part of my work environment. At home, I also use my Internet connection for entertainment and home automation. When my Internet connection is slow or isn't working, I notice.

For the last few months I've been a reluctant Comcast cable Internet customer, after technical and speed challenges with the local DSL provider I was using couldn't be resolved. I pay for a 25Mbps download speed service level with Comcast. But almost as soon as we had service turned on, I started noticing that from around 5 PM until around 10PM or later, our available speeds would significantly decrease - sometimes down to 1Mbps or lower.

I contacted Comcast about it. After all the usual ridiculousness where they try to sell me phone service, tell me I need a new cable modem, tell me it must be squirrels, etc, we got to the heart of the matter:

Me: Is our bandwidth shared with other users, or should it be protected even during peak times?
Comcast: It's not shared at all.

I didn't believe them, but I believed that they wouldn't admit to the bandwidth being shared. So I started collecting data to prove otherwise.

Using a command line tool to query the speedtest.net service, I set up a script that would run once every hour and record the currently available download and upload speeds, as well as ping time. I put all that in a spreadsheet. After two months, I graphed the average upload and download speed available at each hour of the day:

Continue reading "Comcast Bandwidth Deception" →

Toothpaste tube UX improvement

Shortly after a new tube of toothpaste goes into use, I start rolling the tube over on itself and putting a binder clip on the end:

IMG_4412.JPG

The result is an "always full," strangely satisfying, easy-squeezing user experience throughout the life of the tube, and (I hope) less wasted toothpaste. Hat tip to my grandfather who I believe did a version of this, probably with rubber bands.

When a tube is done, there are lots of things you can do with it before throwing it away.

I have read and agree to the terms of service

NSA Seal

As revelations continue about the US Government capturing and monitoring online activities and communications, I'm glad (and, ok, only a little bit smug) to see that more conversations are happening about just what privacy expectations we should give up by using modern Internet tools and services.

Most of the mainstream conversation has been focused on what information "big data" companies like Google, Twitter, Facebook and Apple do or don't hand over to the government and under what circumstances, and debating where those lines should be.

The built-in assumption here is that it's inevitable that these are the companies that will continue to have access to our private information and communications. I grant that it's a pretty safe assumption - I don't foresee a mass exodus from Facebook or a global boycott on iPhones - but I do think it's important to note that this is a choice we are making as users and consumers of these services.  We are the ones who click through the "terms of service" and "privacy policy" documents without reading them so we can get our hands on cool free stuff, we are the ones who are glad to entrust our intimate exchanges to technology we don't understand.

A certain amount of naiveté about the security and privacy implications of the tools we use is understandable here.  When I've given presentations on email privacy and security issues, some attendees are legitimately gasping at the new understanding that their e-mail messages are traversing the open internet as plain text messages that can potentially be read by any number of parties involved in the management of those servers and networks.  The average user probably assumes that the Internet was designed from the ground up to be a robust and secure way of conducting financial transactions and sending suggestive photos of themselves to amorous contacts.

Continue reading "I have read and agree to the terms of service" →

A website is not a marketing strategy

Is building a website the same thing as building a marketing strategy? It's understandable that people have started to confuse the two.

With so many amazing online marketing tools available and (in many industries) a shift away from traditional marketing media like printed materials, marketing for many businesses and organizations has become an activity that largely takes place on the web. It's easy to start thinking of using those online tools as analogous to creating a plan for marketing.

But just like a more traditional printed brochure, billboard or phonebook ad, a website is a tool that you use to implement your marketing strategy and communicate about your brand. You can't build an effective organizational website without having a marketing strategy in place first any more than you can give a great speech without first having something compelling to say.

Continue reading "A website is not a marketing strategy" →

The Palladium-Item Paywall

At the beginning of September, the Palladium-Item newspaper in Richmond implemented what many other newspapers have in recent years, a "paywall" that requires users to have a paid subscription when viewing more than a certain number of articles per month on the paper's website.  The paper launched some new features with their digital subscription, including a tablet version and new mobile versions.

I think this approach is a great thing, and is probably something they should have done a long time ago.  Here's why.

Continue reading "The Palladium-Item Paywall" →

Stand With Main Street ads and taxing online commerce

You might open a newspaper soon to see an ad like the one at right which appeared in my local paper a few days ago.  It encourages you to "Stand With Main Street" to protest "special treatment" of Amazon.com that allows them to forgo the collection of sales tax on online purchases, resulting in an unfair advantage over "every Hoosier brick and mortar retailer."  I don't usually see full-page ads related to Internet commerce in a market this size, so I thought I'd investigate the issues at stake.

The question of taxing e-commerce transactions is a bit complicated to be sure.  If you have a strong and concisely-worded position on it, you're probably running for national political office, or a Libertarian, or both.

On one hand we can see the clear financial and psychological advantage that an online retailer has with customers who are weighing a purchase from a local store that charges tax against an online store that doesn't, and maybe offers the item at a slightly lower price too. At the same time, that online retailer may be benefitting from the infrastructure that sales taxes others are collecting help pay for (setting up warehouses, trucking goods around state roads, etc.).

On the other hand, we know that laws around state sales taxation were created prior to the age of the Internet and that the models of online business and affiliate sales have completely changed the way the world does business, and current attempts to rewrite them in order to create short-term bandaids on ailing state economies are probably not in the best interest of business innovation, especially when they favor large retailers (online and off) and send small businesses and people who make a living as Amazon.com or eBay affiliates into a quagmire of tax collection bureaucracy.

Continue reading "Stand With Main Street ads and taxing online commerce" →

In search of a sustainable shave

ShaveIt feels worth noticing the parts of our lives that are set up to make some regular use of disposable items.  Whether it's plastic bottles of water, plastic bags at the grocery or styrofoam coffee cups, there are a lot of things we use once or only a few times and then throw away when we don't necessarily need to.

Recently I went looking for a more sustainable way to shave, so that I didn't have to throw away as many of those ridiculously expensive blade cartridges.

At some points in life I've used an electric razor, which had fewer parts that needed regular replacing.  I suppose you could try to make the case that a really well-engineered electric razor with a long-lasting battery could end up being lower resource usage than the manual razor with cartridges, but as electric razors got more crazy in their design ("buy this special gel-pack that only fits this one model of razor so it can automatically douse your face with soothing chemicals at just the right time!") it felt simpler - and, okay, a little more manly - to just drag a blade across my face by hand.

Continue reading "In search of a sustainable shave" →

Truth in advertising

False advertising?At some point when I was fairly young, I was excited to learn about the concept of "truth in advertising" - the notion that it actually matters whether what you say in a public announcement or description of products or services is true or not.  I was even more excited to learn that there was an official government entity (in the U.S., the Federal Trade Commission) empowered to enforce truth in advertising standards, and punish those who would dare publish falsehoods.  It totally knocked my socks off to further learn that ordinary citizens could submit claims of false advertising and compel advertisers to change or withdraw their deceptive advertising pieces.

What a world of pure and unflinching justice we could then live in!  To walk around knowing that the slogans and invitations on billboards, newspaper ads and television were all required by law to be true, and that onerous fines and the shame of the public eye awaited the occasional miscreant who would stray from this noble code.  No need to worry about being deceived or misled as a consumer; we could always have confidence that advertisers would stand by their claims.

Like I said, I was young.

But at the risk of sounding curmudgeonly, I do think there's been a notable shift in the standards we hold marketers and public figures to when it comes to truth in advertising.  Seems like somewhere around the mid 1990's, we kind of gave up on it.

Continue reading "Truth in advertising" →

Bike racks in downtown Richmond

Bike ParkingAs a employer of many high tech-workers who would prefer to ride their bikes to work instead of driving a car, my company Summersault has a real stake in having bike parking options near our downtown office.  We've even interviewed potential hires who cite the availability of bike parking and other types of alternative transportation support as an important factor in their decision to live and work in a city like Richmond, and with a limited pool of local technical talent to start with, it's in our interest to take that very seriously.

Most other communities have recognized the benefits of having bike parking in a central retail and business district like Richmond's.  They're good for business (when cyclists feel invited to shop downtown, they tend to spend even more money in a given area than car drivers do), they help prevent damage to benches, trees and lamp posts, they make for a more orderly-looking streetscape, they prevent theft, and they're relatively cheap to buy and install.

Unfortunately, in all of the time that I've worked in downtown Richmond, there hasn't been any convenient and consistently available bike parking available here.

If Richmond wants to be able to say that it's a city looking forward, a city that wants to attract and retain the modern worker, a city that cares about issues of sustainability and energy usage, it absolutely needs to have bike racks in its central business district.

Hopefully the current dearth of bike parking is about to change.

Continue reading "Bike racks in downtown Richmond" →