Category consumer watch

Comcast Bandwidth Deception

I work on the Internet. Having a fast Internet connection is an important part of my work environment. At home, I also use my Internet connection for entertainment and home automation. When my Internet connection is slow or isn't working,…

What's in my bag?

I enjoy reading about what other people carry around with them in their work bags, especially other people in tech who can do their thing "anywhere." Here's what I carry with me most of the time: Bag contents

Toothpaste tube UX improvement

Shortly after a new tube of toothpaste goes into use, I start rolling the tube over on itself and putting a binder clip on the end: The result is an "always full," strangely satisfying, easy-squeezing user experience throughout the life…

A website is not a marketing strategy

Is building a website the same thing as building a marketing strategy? It's understandable that people have started to confuse the two. With so many amazing online marketing tools available and (in many industries) a shift away from traditional marketing…

The Palladium-Item Paywall

At the beginning of September, the Palladium-Item newspaper in Richmond implemented what many other newspapers have in recent years, a "paywall" that requires users to have a paid subscription when viewing more than a certain number of articles per month…

Truth in advertising

At some point when I was fairly young, I was excited to learn about the concept of "truth in advertising" - the notion that it actually matters whether what you say in a public announcement or description of products or…