What we are, what we can become

One of the many recent life lessons I've learned from parenting an 18-month-old is that where you are and what you know right now doesn't have to limit where you can go and what you can become.

It's been fascinating to watch our daughter learn about the world and incorporate that knowledge into her life on timelines that span mere days and weeks. I had apparently developed a cynical view of what people have the capacity to learn and how long it takes, and she is challenging those assumptions and views every day. The old, limiting way of thinking about this puzzle/game/word/object/creature is so yesterday, dad! It is delightful and surprising to watch the human brain expand its understanding of how the world works, and I must constantly re-evaluate what she is capable of in order to keep up.

It's also a good reminder for me about how much we as a society tend to categorize and label people and what they have the capacity to know or do based on our initial encounters of them.

I've been thinking lately about how this dynamic is at work in the tech world in particular - people are pigeonholed into being developers, support/customer service, marketing/sales people, administrative/HR people, founders, or other roles and then we quickly start to make assumptions from there about how they think, what they know and what they're capable of. We can quickly forget that someone might have a broad range of skills and life experience that would allow them to take on multiple roles or see a given problem space from multiple perspectives, even if they choose to primarily occupy one particular role right now. Even worse, there's strong temptation to use only one or two direct encounters to label someone as a good/bad/mediocre version of their singular role, never again mentally giving them the chance to demonstrate otherwise.

"Him? Oh yeah, I worked with him on a project three years ago. He's a so-so developer but I wouldn't trust him to really thrive with this new project."

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How I stay current with tech

Deloreans on paradeI'm continuing my series of posts about how I do or have done certain things in my business/tech career, and it has been helpful for me to write out my responses to these questions in a way I can point other people to. I'm honored to get requests from friends and colleagues now and then to talk with their students, children and co-workers who have an interest in developing tech skills, going into business and related topics.

One of the most common questions I've gotten is how I stay on top of current trends and tools in information and Internet technology.

Of course, the answer to that has changed a lot over the last 10-15 years. It used to be that one actually did have a hope of being on top of most of the major breakthroughs, news and trends happening with the Internet and related industries, if you were willing to spend the time on it.

Today there are legions of news sites, social media feeds, conferences and other cottage industries devoted to covering technology trends, news and breakthroughs that seem to barely scratch the surface, and trying to keep up with them would be more than a full time job. So whatever your area of focus or interest, you surely have to do some picking, choosing and compromising, and even then you'll probably miss out on some relevant or even important stuff. A lot of my own approach is focused on keeping up on trends related to website development and online publishing, software development for the web, network architecture and security, encryption and privacy issues, and "life hacks" that make me more productive.

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How I learned to run a business

Meeting RoomContinuing in the theme of last week's post on how I became a computer geek, I thought I'd also share some thoughts on how I learned to run a business.

I get asked now and then what path led me to the world of business ownership/management, and I think the short answer is that I've always just learned what I needed to know to support my other interests and passions, and in one particular long-running case, that meant learning the world of business. I've never set out to run a business for the sake of running a business, and I don't have any formal educational training in that skill set.

I'm not sure that my story should be any kind of model for others; I don't claim that I've always learned to run a business well, and I'm sure that there are many things I could and should have done better over the years. But by at least a few traditional measures of my company Summersault's performance from 1997-2013 - profitability, financial stability and customer satisfaction - I think I can claim some success along the way.

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How I became a computer geek

chris-geekOccasionally people ask me how I got started working in the world of computers and Internet technology. There were a lot of different factors - from my own curiosity to the learning and discovering my parents and teachers encouraged to the timing of what tools/tech became available as I grew up. I don't think I can hold one particular decision or moment up over another as key, but I thought I'd try to hit some of the highlights.

As a kid I was apparently very, very curious about how things worked, especially appliances and other mechanical things. I would take them apart to understand the innards, and then try to put them back together again more or less in the same working order. I was fortunate to have parents who let me do this exploring, and where they might have had good reason to be exasperated by having household fixtures disassembled and strewn about, they instead were supportive.

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