Tag: business

Book reviews: Game Change, Public Speaking, Rework

I'm fortunate to have had time to read some actual books cover-to-cover in the last few weeks.  Other than some novels that made for decent beach reading, a notable theme of business, communication and politics emerged.  A few reviews are below; I've linked to an online purchase option, but please consider buying from your local bookseller or visiting your local library first.

Game Change
by John Heilemann and Mark Halperin

Published in 2010, Game Change recounts the stories of the 2008 Presidential election with a behind-the-scenes perspective unlike anything I've seen elsewhere. The book reads like a novel (think Joe Klein's Primary Colors or even a John Grisham work) and is simply fascinating to take in.  Chapter after chapter paint a nuanced picture of what Barack Obama, Hilary Clinton, John McCain and other candidates were experiencing from the time they decided to run until the election itself - it's a narrative that the media simply couldn't have assembled along the way.  Knowing of the extensive research and interviewing that the authors did to assemble it together made it all the more impressive.

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Tom's New York Deli changes ownership

In early January, I published a blog entry noting that Tom Amyx, owner of Tom's New York Deli here in Richmond, wanted to give away his restaurant to someone who could carry it forward with a positive and exciting vision.  It turns out that my blog post generated quite a few inquiries to Tom about doing just that.  A local couple, Ron and Rachel Hughes, saw my post, talked to Tom about the possibilities, and are now taking over ownership of the Deli as of this week.

Earlier today, I sat down with Ron and Tom to ask about how giving away a whole restaurant works, plans for the future of the Deli, and what Tom will do with all of his spare time (and cheesy jokes) in life after small business ownership; here are some excerpts from the conversation:

I love this city!  Thanks to Tom, Ron, Rachel, and the entire staff of Tom's Deli for living out a great vision for small business and community building in Richmond, Indiana.

Customer service FAILs (and a WIN)

A few short stories of recent FAIL and WIN experiences in customer service:

Trying to stop getting unsolicited postal mail from Comcast

I'm not a Comcast customer, haven't been for a long time, and never at my current address. I get postcards, letters and brochures from them on a regular basis - sometimes several times a week.  It's annoying and wasteful.  I searched the Comcast website and the Internet at large for a while for a web-based form to get on a "do not send me mail" list, and couldn't find one.  I called their 800 number and hung up after too many minutes on hold.  I finally sent in a generic inquiry through their online form, providing the addresses I wanted removed.

Done, right?  Nope.

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Super ultra mega-secure EFTPS enrollment

As an employer, my company Summersault is required to withhold and then turn in federal taxes from our employee paychecks.  In the past we've turned in those withheld funds by printing out a check, walking it a block down the street to the bank, and getting a receipt.

I recently took the IRS's advice and inquired into enrolling in "EFTPS" - Electronic Federal Tax Payment System.  (It's too bad they didn't call it something really cool like "Maximum Velocity Pay" or "Blue Tiger," but I guess EFTPS is at least accurate.)  The idea behind EFTPS is that it will save you time and simplify payment and filing of federal taxes.  So far, here's what the process has involved: Continue reading "Super ultra mega-secure EFTPS enrollment" →

10 things about my approach to business management

DIY pen construction - finishWe try to keep Summersault LLC as "flat" as possible, with minimal hierarchy and focus on authority relationships, opting instead for collaborative roles and even aspirations of a tribal staffing model.  But in my role as "Principal," I still end up taking on what would traditionally be called a "management" relationship with other staff.

Recently, as a part of getting ready for some staff training, I tried to write down 10 things that might be helpful for a new member of the team to know about how I approach this role.  For better or worse, I now present them to you.  I don’t necessarily expect you to think that they’re good practices; I offer them as self-reflection, not advice.

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Richmond, Home of The Most Racist Laundromat in America

Lost Clothes SignI've been thinking for far too long about how to do something about the U-Washee laundromat on NW 5th Street here in Richmond, Indiana.  I say "far too long" because I've known about its existence for years, and have only thought and talked with others about it, instead of taking action.  I've been trying to figure out how to convert its overt displays of racism into a useful and transformative conversation in the community.  Why does this place exist in the first place?  Who patronizes it and what do they see and think about its imagery and stereotypes?  How does our Asian population feel about it?  Why isn't there more conversation happening already about U-Washee?

It was simultaneously a good and bad thing today to see that there are plenty of people talking about U-Washee outside of Richmond.  A little more than a month ago, The Bilerico Project put up a great commentary with photos and really calls Richmond out for not taking action on this, but also ties it to larger trends of racism in the Midwest:

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5 Business Values I Learned Via Earlham College

Today I'm sitting on a panel at Earlham College where we'll talk some about the world of business and money-making in the context of an Earlham education.  As a part of preparing for it, I was thinking about how my time at Earlham, and my relationship with the College since, has informed my experience in the business world.

Here's a list of 5 business values that I think I learned via Earlham College:

  1. You can do good and still do well. While it hasn't been as black and white as Mark and I may have thought it would be when we started Summersault, we have found that it is generally possible to make ethical decisions and still make money.  When you do make ethical decisions and still make money as a result, it tends to feel better than other approaches.
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Local coffee shop Charlie's closes its doors

As they are seemingly wont to do, another locally owned coffee shop, Charlie's Coffee Bar and Gallery, has closed its doors. Sigh.

This is not an isolated incident. This is not a bump in the road on the way to a better Richmond. These things must not go unconsidered in the context of larger trends. This is about more than coffee shops, and an adequate response requires more than our sympathy and wistfulness.

Local coffee shop Sacred Grounds closing next week

070307_123636If you follow the news over at The Richmond Coffee Shop Times, you have probably heard by now that Sacred Grounds is closing at the end of next week. The Summersault staff had a last (or perhaps-second-to-last) hurrah lunch there today, and as the cashier was ringing up the bill I asked what they'd have to tack on to the total to keep the place open: only $20,000. Our credit card's credit limit wouldn't accomodate that, but if any of you have the means, it could be a great way to earn some travel rewards.

The story that's tempting to tell is that the introduction of a Starbucks into the market had a deleterious effect on sales at Sacred Grounds, and that the enterprising owners of the local shop just couldn't keep up with the big nasty national chain. It seems the reality might be more complicated than that, but that doesn't make it any less sad to see a space that promoted good food, live music, long conversations and local culture closing its doors.

And so we take note, keeping score in the comings and goings of these community spaces in our town, always working to make sure that there are more coming than going.