Tag: organizations

Saying yes to the right things

Biltmore caktusA few years ago I got a call from an organization that wanted me to volunteer as a member of their board of directors. They were rushing to get their nominations in before an upcoming meeting and the person assigned to ask me to join had fallen a bit behind on the process. The caller described the board's work - overall purpose, meetings, and responsibilities - and said that my name had come up as someone who could be good to serve.

Nice! Right?

I had little to no history with or context about the organization's leadership, and this call was the first time I was really aware of its board. So I asked a question:

"What particular projects or efforts is the board working on that you think I can specifically contribute to?"

In other words, "tell me why you think I'm a good fit for you and you're a good fit for me."

The caller was a bit thrown off by this, saying that's a good question that they had not been asked before, and one that they didn't really have an answer for. (It turns out this particular board is a fiduciary oversight kind of body, mostly expected to rubber stamp what the organization's staff proposes.) I tried to give the caller a few chances to fill in some detail, but they didn't seem interested in trying that hard.

I thanked the organization for thinking of me and said no.

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Charitable giving, receiving FAIL

It's science!I recently had this experience trying to make a charitable donation to a not-for-profit organization I want(ed) to support:

I Googled their name to find their website. The "Donate Now" button was located prominently on the front page of the site, so I followed it to the donation form where I filled out my contact information, my credit card number, etc. and hit "Donate".

I got the form back with an error message in red saying "An error occurred during processing. Please try again." There were no other messages indicating whether the error was with something I'd put in one of the form fields, or if it was an error on their side (perhaps talking to their credit card processor, etc.). I fiddled with some of my form data (maybe the phone number field needs dashes? Maybe the postal code field doesn't actually accept 5+4 format?) but still got the red error message.

So then I sent email to the generic contact address on the site saying "I'm trying to donate to you online, here's what happened." I sent them all the details they'd need to troubleshoot the issue, including a screenshot of what I saw on the form.

Several weeks went by with no response to the email message. So then I saw that they had a fairly active presence on Twitter, and I sent them a message there saying something to the effect of "I'm trying to donate to you online, are you still taking donations?"

No response.

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Why Activism is Failing

millennium-curse-coverI suspect that reading Tony Saghbiny's book The Millennium Curse: Why Activism is Failing might be a disturbing experience for you. It was for me.

If you consider yourself an activist in any form, there's a good chance that the book will challenge some aspect of the way you think about what kinds of activism are useful and effective. If you're proud of the successful Facebook or Twitter campaigns you've orchestrated to raise awareness about a certain issue, you'll probably be made uncomfortable. If you have invested heavily in becoming the change you wish to see in the world, you might feel insulted or deflated. If you think of yourself as a pacifist, you might feel like hitting something. And if you're pretty content with the status quo, or if you're not someone who appreciates activism in any form, it might be upsetting to think about the very existence of such a book, let alone some of its implications.

The Millennium Curse tackles head on the question of why much of modern activism is proving itself to be largely ineffective.

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Are your professional strengths being used well every day?

Extinction Level EventIn reading the Gallup book First, Break All the Rules: What the World's Greatest Managers Do Differently, I encountered their list of questions that, when answered by close to 200,000 employees across almost 8,000 business units in different companies, turned out to be a good measure of organizational dynamics that led to lower employee turnover, higher productivity, and higher customer satisfaction.

At their core, the questions are asking an employee whether they feel their strengths are being used every day at their organization. The questions are simple and applicable across a lot of different kinds of organizations; I've listed them out below.

Using the free open source software LimeSurvey, I set up the questions in an open ended online survey on Summersault's Intranet.  Around twice per month, a randomly selected subset of the staff get an automated email invitation to answer the survey, anonymously by default but with the option to provide our names if we want.

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How to decide whether to join a volunteer board

Dinner Party DessertIt's an honor and a privilege to have volunteer opportunities to use our time and talents for the betterment of our communities. One common opportunity is to serve as a board member at an organization you care about and whose mission you support.

I've written before about things you might consider when leaving a volunteer board of directors for a non-profit or other community organization. I've also had some good conversations recently about the process on the other side of that kind of community involvement, deciding whether or not to say "yes" to joining a board of directors or taking on some other leadership role. For your sake and for that of the organization, it's important to do some research and reflecting before accepting that invitation, to make sure your involvement is a good fit and that the experience will be rewarding for all involved.

From my experience, here's a list of steps to take and questions to ask when you're considering whether or not to join a board of directors:

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The power of the agenda setter

In every organizational conversation, there's some process for setting the agenda of what the conversation will be about, and how it will be conducted.  Usually there's a subset of the organization's members who set that agenda - sometimes just a single person - shaping the issues and decisions that the organization takes on.

In a non-profit organization board meeting, it might be the Executive Committee or the board chair.

In a small business, it might be the business's owners or managers.

In a city council meeting, it might be the President of the council or the group's political majority.

In a community of faith, it might be church elders.

Sometimes we forget the power that the agenda setters can have.  We focus on the outcomes of the conversations that we do have, but we forget or overlook that some conversations aren't conducted in the first place.

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The closing of the Conflict Resolution Center

In a final issue of its newsletter, the board of the Conflict Resolution Center here in Richmond reports the sad news that it has decided to close the organization down.

Having served on the CRC board in the past and having volunteered as a trained mediator, I came to greatly appreciate the idea that members of a community can resolve our interpersonal conflicts in ways that promote non-violence, justice, reconciliation and a deepening of connection, without resorting to the sometimes scarring machinations of the legal system. The CRC existed to facilitate those experiences, through its mediation program, educational work with local youth, and its rich history of related efforts in the Richmond area and beyond.

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EDC Board Appointments: Ready for Battle!

If you read today's Palladium-Item article detailing the recent attempts by Richmond's City Council to gain more representation on the Economic Development Corporation's board of directors, you might be a little confused. I certainly was.

On one hand, you've got the City painting a picture of being left out of the key parts of the relationship the EDC has with its Richmond constituents, having to fork over $730,000 without appropriate representation.

You've got a County official noting that the City is as well represented on the EDC board as the County or other entities, and that things are working just fine as they are, while the Chamber president notes that there may be a conversation to be had, but that the current actions being taken are too poorly timed.

What's going on here?  Everyone seems to be making reasonable statements on the matter that represents the point of view of the entities they serve, but it sounds like they're having the conversation with each other for the first time on the pages of the newspaper. ARGH!

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How to Leave a Board of Directors

FutureWhen I first started joining the Boards of Directors of various organizations in Richmond, I was intimidated by the thought of learning the proper procedures and cultural norms that dictated successful participation. What I found was that each and every organization seems to do things completely differently, and often seem to be making it up as they go along. 🙂 Yes, there are the Robert's Rules of Order and the bylaws to follow, but there's still such a wide range of behaviors related to joining, serving on, and leaving boards, and it's been fascinating to learn all about it.

One aspect of board culture that seems to be in total chaos everywhere is how a board member can leave a board of directors before their natural term is up in a positive and professional way. Based on my own experiences - sometimes as a board member who did a poor job of leaving early, sometimes as a board leader who was disappointed in how others parted ways - I've some unsolicited advice to offer:

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Got conflict? Want to work it out?

The notion of "conflict resolution" is one of those things that is tempting to assume we all understand as well as or as much as we need to. We all have conflict in our lives, and we all make decisions every day about how we're going to deal with it: avoid it, engage it head on, active passive-aggressively about it, pretend to smooth it over but not really deal with it, commit an act of violence, and so on. But most of the time, no matter what course of action we choose, dealing with conflict is hard. It's stressful. It can be draining and debilitating, at a personal level but also for an organization or business or family as a whole. And even though we may have learned a lot about how to deal with it by now, that doesn't mean we don't need help sometimes. Thank goodness for the existence of the Conflict Resolution Center, located right here in Richmond. They're a non-profit providing affordable, accessible mediation services to our community, and they educate us about non-violent resolution of conflicts of all types.
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