Tag: communication

EDC Board Appointments: Ready for Battle!

If you read today's Palladium-Item article detailing the recent attempts by Richmond's City Council to gain more representation on the Economic Development Corporation's board of directors, you might be a little confused. I certainly was.

On one hand, you've got the City painting a picture of being left out of the key parts of the relationship the EDC has with its Richmond constituents, having to fork over $730,000 without appropriate representation.

You've got a County official noting that the City is as well represented on the EDC board as the County or other entities, and that things are working just fine as they are, while the Chamber president notes that there may be a conversation to be had, but that the current actions being taken are too poorly timed.

What's going on here?  Everyone seems to be making reasonable statements on the matter that represents the point of view of the entities they serve, but it sounds like they're having the conversation with each other for the first time on the pages of the newspaper. ARGH!

Continue reading "EDC Board Appointments: Ready for Battle!" →

How to Leave a Board of Directors

FutureWhen I first started joining the Boards of Directors of various organizations in Richmond, I was intimidated by the thought of learning the proper procedures and cultural norms that dictated successful participation. What I found was that each and every organization seems to do things completely differently, and often seem to be making it up as they go along. 🙂 Yes, there are the Robert's Rules of Order and the bylaws to follow, but there's still such a wide range of behaviors related to joining, serving on, and leaving boards, and it's been fascinating to learn all about it.

One aspect of board culture that seems to be in total chaos everywhere is how a board member can leave a board of directors before their natural term is up in a positive and professional way. Based on my own experiences - sometimes as a board member who did a poor job of leaving early, sometimes as a board leader who was disappointed in how others parted ways - I've some unsolicited advice to offer:

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Staff evaluations: giving feedback, building strong teams

A lot of my time in the last few weeks has been consumed by working on staff evaluations at Summersault. It's at times tedious and exhausting, but really rewarding in the end, I think. I just posted some more about how we do it on the Summersault Blog:

"If you read my previous post about 10 Reasons to Work at Summersault, you may have noted Reason #5: In-depth performance reviews provide you with concrete professional goals and feedback on your successes. As we wrap up our Fall review cycle for staff here, I thought I’d say a little more about just what that process involves."

Continue reading Staff evaluations: giving feedback, building strong teams.

Too many community builders in one town?

GazeboOne of the recurring themes in my writing in speaking about how to make our communities more self-reliant is that we can't necessarily depend on entities and organizations that aren't locally rooted to address the issues that are of local concern. The natural corollary to this is that, in addition to individual citizens taking action, we should be able to look to locally rooted organizations to be moving the community forward, helping us make it the place we want it to be.

But one only has to look at the long list of community building organizations and entities in Richmond - and the overlap, duplication, and even competition that some of them represent for each other - to wonder if maybe this isn't an area where we're actually holding ourselves back instead of moving ourselves forward.

Consider, in no particular order: Continue reading "Too many community builders in one town?" →

6 tips for good email message subject lines

Writing good subject lines in your email messages is important. As email continues to serve as a primary communication tool for many people, and as our inboxes are filled up with ridiculous amounts of stuff that we may or may not need to actually act on, we will all benefit from writing good subject lines that save time and improve productivity.

My suggested tips for success: Continue reading "6 tips for good email message subject lines" →

E-mail messages I delete without reading

Life's too short. E-mail messages I tend to delete without reading (other than obvious spam):

  • Messages with a blank subject line
  • Messages with a blank body, with only a mysterious attachment that's supposed to explain everything when I open it
  • Pretty much anything from Network Solutions / Verisign
  • Anything that asks me to forward it to 11 of my friends for good luck
  • Messages that start out by declaring that "this is not spam"
  • Messages with more than three (3) consecutively-placed exclamation points in the subject line or greeting

What about you?

Total Information Awareness

Typical Saturday Morning in ChicagoPeople sometimes ask me how much I think "The Government" is really listening in on our phone calls, e-mail messages, web browsing, text messages, and other forms of communication. I still apparently surprise people with my answer: for the purposes of my day-to-day life, I assume that every communication I send or receive using an electronic medium is monitored and recorded by someone else. And I'm not just talking about watching some rough meta-information go by and trying to deduce what we're up to - I'm talking about full access to the content of every single communication, in real time.

Recent media reports, including a March 10th article in the Wall Street Journal, show us how much information spy agencies are allowed to legally collect and monitor:

  • Recipient and sender address, subject line, timestamp of e-mail messages
  • Internet sites visited and searches conducted
  • Incoming and outgoing numbers dialed on cell and regular phones, length of calls, where you physically were when a cell phone call happened
  • Pretty much everything about your financial transactions

Makes you wonder what's actually happening beyond the law's provisions. Again, I'll generally assume the worst.

To challenge and be challenged in conversation

I attended a presentation recently where the person speaking was talking about when it is and is not appropriate to challenge your host's views, perhaps at a dinner party or other social event. He noted that in some cultures, it's perfectly appropriate and expected to have a heated discussion about the topic at hand, and that it is done without introducing any sense of offense, malice or personal attack. In the U.S., he noted, we tend to make (and take) everything so personal that it is generally not acceptable to challenge someone's views unless (the narrative goes) you are prepared to take extraordinary measures to dance around their ego and perhaps walk away never to speak to each other again.

As I thought about these observations (which I suppose are fairly obvious to those who hop between cultures), I realized that I'm definitely someone who prefers to be challenged, and who gets the most out of a conversation when I feel safe doing the challenging. But I know that in the course of seeking healthy dialog, especially dialog in the public sphere amongst relative strangers, it can still be quite a balancing act to engage in challenge with a positive outcome. And I worry that our fear of challenging or being challenged, or being out of practice with actually doing it, means that we end up missing out on great opportunities for conversation and building shared vision with those around us.

So I thought it worth writing down some of the ways that I find useful to challenge and be challenged, in hopes of eliciting comments and refinements from others who find themselves aware of their own tendencies and preferences in these areas.

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Why I Am Quiet

A lot of people notice that in many settings, I'm a pretty quiet person. I don't mind telling them that I generally have an withdrawn personality, and that I tend to do better in conversations that are one-on-one or with small groups of people who I know, as opposed to large groups or gatherings of strangers. I notice that I can be very outgoing in situations where I have a clearly defined role to play - such as a talk I'm giving on a topic I feel knowledgeable about, or a party I'm hosting. But on the whole, I'm quiet.

It's important to me to distinguish this way of being from the classical definition of what it means to be an introvert, "a person who is more interested in his or her own self than in in other people." I know plenty of people who fit this definition well - they become so occupied with their inner existence and interests that they forget (or never learn) how to respond well to external stimuli, how to be sensitive to the physical and verbal signals given off by those around them, how to communicate well with others. While I understand and respect the ways that someone could manifest that personality, and while I see that they can find other ways to be brilliant communicators or express themselves magnificently, it's very important to me to be sensitive to and interested in the beings and happenings in the world around me, as much as I am in my own self.

So if I'm not a classic introvert, what am I? I think I'm just someone who prefers to be quiet in settings where quiet is not always the norm. I do this in part as a way of bearing witness to the many kinds of ways in which there is not enough quiet in our lives.
Continue reading "Why I Am Quiet" →

Past Mistakes, Present Opportunities

When we encounter new people in our lives and consider what they might have to bring to us and what we might have to bring to them, we have to decide how we're going to evaluate who they really are - do we look at their current statements and actions and opinions, or do we look at the statements, actions and opinions from their past? Or something in between?

Some of the most warm and genuine people I know are those who look deeply and decide that they want to be connected to you because of who you are right now. They may learn later about your past and how you got here, but nothing is as important in their consideration as how you live your life right now.

How do you figure out how much you care about someone's past compared to their present life and intended future? How do you decide what makes someone a person you want to get to know better?