Tonight I had the opportunity to serve as a moderator for the Richmond-Wayne County Legislative debates for contested seats in Wayne County. I did so under the label of a young adult professional, but also thoroughly enjoyed participating in the process as someone interested in local politics, policy and community-building. It was rewarding to see some of the questions I had helped to craft posed to the current and future leaders in our government, and while there are so many parts of local governing and elections that need improvement or replacement, I am energized by the commitment to service demonstrated by so many of the candidates in one form or another. Thanks to them for that.
Did you watch or attend the debates (or listen to them)? What did you think?
I'm writing tonight from the Third U.S. Conference on "Peak Oil" and Community Solutions. You may recall that I attended the same event last year, and it's been an amazing time again so far. It's also appropriate that I mention from this context my involvement in a new non-profit called Sustainable Indiana, Inc, founded by my friend Frank Cicela (who also hosted the Indiana Energy Conference earlier this year). We're constructing it as an umbrella organization to facilitate building community resources related to sustainable living in Crawfordsville, and then making the process and "kit" from our efforts available to help other Indiana communities (and beyond) recreate the same kinds of resources in their area. Of course, I'll be working on trying out a few particular projects in Richmond as well. And we've already got some press coverage, a front page article in today's Crawfordsville Journal Review...yay. More soon on these important topics.
Every now and then (and several times recently), I'll hear someone use That Phrase, and it tends to be jolting. They have a troubling experience, and when they are recounting it, they say "it made me want to kill myself." Variations often include "it made me want to slit my throat" or "I wanted to blow my brains out" or, less violently, "Oh my gosh, I just wanted to die."
I know that the people who say these things usually intend them to mean "I was so embarrassed/disturbed/upset/whatever by that experience that it numbed my senses and temporarily made me unable to function." And I suppose that in an age where finding just the right expression to boldly and cleverly convey our complex emotions (perhaps without really revealing what they are) is all-important to being cool, using the very raw and attention-getting experiences of suicide, death and dismemberment as material is an appealing way to go. When someone says that something was merely "horrible" or "shocking," it's easy to tune them out since there are so many horrible and shocking things shown to us every day. But when they effectively say "it made me want to end my life," we're not yet so desensitized that we don't sit up and pay attention, at least for a little bit. Continue reading "It makes me want to kill myself"→
Earlier in life I had a job as the senior front desk clerk at a national hotel chain. I made reservations, served breakfast, transferred calls, checked people in, checked people out, cleaned the pool, cleaned rooms when housekeeping had left for the day, chatted with vacationers and placated frustrated guests. The experience has instilled in me a great deal of appreciation (and sympathy) for those who work in any sort of hospitality business, but it has also made me acutely aware of particular lapses by the same when I visit. Earlier this week I was traveling through Eastern Pennsylvania and ended up having to stay in a Ramada hotel when the camping plans I had (which I was really looking forward to) didn't pan out. Ooops. Here's what happened: Continue reading "Customer service done poorly by Ramada"→
It would be nice if some day we could say, "great, now we know about ALL of the human-made products and processes that can give us cancer and harm the planet, now let's start doing something about them." But alas, it seems that everywhere you look, there's a new story about a chemical or drug or food or way of raising your children that can endanger our lives. Some of it is fear-mongering, but some of it is an honest and long-overdue look at the products and practices that we take for granted, examining them for harm they might cause and seeking healthier alternatives. And in her award winning film Blue Vinyl, that's just what Judith Hefland has done with...get ready for it...vinyl siding. Continue reading "A review of Blue Vinyl"→
Over the weekend I visited the Fazoli's drive through on my way out of town - it's the closest thing we've got to an Italian restaurant (though maybe not for long) and I have a certain affinity for it after having worked at one as a teenager for one of my first real jobs (it did take me a 10 year hiatus to wash all of the garlic butter out of my clothes before I could go back, but hey...). This particular visit to the restaurant was horrible - garbled drive through communication, messed up order, improper packaging that led to messes and burning of skin, etc.
As I tend to do, I used Fazoli's web-based comment system last night to describe my experience in hopes of helping them make things better. I was really impressed that today, I got a calls from the store manager and the regional manager, both telling me how devastated (their word) they were about my experience. When I talked to the store manager further, she went into detail about the specific things they should have done differently, and mentioned what steps she was taking to prevent it from happening again. And of course, she said "it would make her feel better" if she could send me some coupons. I really appreciate that.
So from a customer service perspective, despite the negative initial experience, they did everything else right:
They made it really easy to contact them with my comments and concerns
They quickly and sincerely acknowledged my concerns, and showed me that it was important to them to take action
They addressed the specifics of my comments and what should have been done differently, without making excuses
About a year ago, I wrote down some observations about the phenomenon of podcasting: "...I'm probably just joining the throngs of people holding this up as The Next Big Thing, but I'm excited about what it represents: another positive use of the Internet for knowledge exchange and personal expression."
Since that time, I've really come to appreciate the usefulness of podcasting even more, especially for balancing and complementing other sources of news and opinion, and lending a unique kind of voice to the conversations happening in our communities. To further that end, I've embarked on a trip down the road of hosting my own show: The Richmond News Review, a podcast providing a different perspective on local issues. As far as I can tell, there aren't a whole lot of geographically-focused podcasts out there, so we'll see how well that goes. It's sure been a flurry of activity to get it going, and while I'm always cautious about the sustainability of and interest in such projects, I'm excited about the possibilities.
So, check it out, give it a listen, let me know what you think.
While I was in Chicago this past week for the professional technical conference some of us from Summersault were attending, we were walking to dinner one night and witnessed the driver of an SUV come within inches of hitting a cyclist. Despite the fact that the driver was rushing to turn through a yellow light, in typical big-city style, the driver of the SUV had the additional gall to yell at the cyclist to look out where she was going and then speed off. The biker was shaken up a bit but carried on fine, and we went on our way.
Not the most positive exchange, but at least the cyclist wasn't actually hit and hurt or killed. Yesterday marked the one year anniversary of the death of Earlham graduate Jessica Bullen after being struck by a driver in Madison, Wisconsin - her story and memorial fund are described here. Even more sadly, Jessica was a strong advocate (in a town that I consider quite biker-friendly already) for cyclists and worked to raise awareness for motorists that inattentive driving could result in a preventable injury or death. My life has been impacted in other ways by similar deaths - a good friend of my family started Fernside, a now internationally known center for grieving children, after her son was killed on his bike as a result of being struck by a car. Continue reading "When people driving cars kill people riding bikes"→
One of my favorite parts of living in a small city in the Midwest is that many of us tend to wear multiple hats for each other. When you get to know someone new in one setting, if you stick around long enough, it's a pretty good bet that you'll encounter them again in at least one other setting. These multi-faceted interactions yield some nuances and texture in relationships that I think are hard to find in less personal settings, and perhaps larger cities. Continue reading "The joy of nuanced relationships"→
I was glad to see today's article about the Indiana Association of Cities and Towns` "If I Were Mayor, I Would..." contest (PDF link on that last one). Such things can only improve the quality of dialogue about what we want for our communities. Local elementary school student Ross Mathews took the prize in the statewide contest for his essay; his plan focused on a few key areas: 1) making sure children in Richmond had better funding for school books and educational field trips, 2) adding more staple businesses to the West side of Richmond to save gas for those living there, 3) decreasing poverty through charitable giving events, and 4) keep Richmond clean so it looks nicer. Hats off to Ross for thinking beyond his years and looking selflessly at the big picture. If only mayoral elections took place on the true merits of such plans alone.
I haven't yet received my entry form for the "If I Were Mayor" essay contest to be held amongst myself and other local adult citizens, but in the greatest tradition of blogging, I shall now commence to ramble on regarding something about which no one has asked me: Continue reading "If I Were Mayor"→
