I love the Sonos multi-room music system. It's a ridiculous luxury to have and I could fill up another blog post apologizing for it, but it's too much a fulfillment of the dreams I had as a kid about what the households of the future could be like to pass it up. "Wait, you mean I can have N-Trance's Set U Free blaring in every room of the house at once, perfectly in sync? OMG!" I used to do this with FM transmitters, spaghetti audio wiring, and various mediocre gadgets - not any more.
But I'm not here to indulge in gadget lust, I'm here to tell you how Sonos, the company, is making great use of Twitter for its public relations and customer service efforts (and, by extension, how Twitter is turning out to be pretty useful for that stuff.)
Thomas Meyer (who is hopefully a real person) is the voice of Sonos on Twitter, and here's all the stuff he does right: Continue reading "Good PR via Twitter done right by Sonos"