Good PR via Twitter done right by Sonos

JazzI love the Sonos multi-room music system.  It's a ridiculous luxury to have and I could fill up another blog post apologizing for it, but it's too much a fulfillment of the dreams I had as a kid about what the households of the future could be like to pass it up.  "Wait, you mean I can have N-Trance's Set U Free blaring in every room of the house at once, perfectly in sync?  OMG!"  I used to do this with FM transmitters, spaghetti audio wiring, and various mediocre gadgets - not any more.

But I'm not here to indulge in gadget lust, I'm here to tell you how Sonos, the company, is making great use of Twitter for its public relations and customer service efforts (and, by extension, how Twitter is turning out to be pretty useful for that stuff.)

Thomas Meyer (who is hopefully a real person) is the voice of Sonos on Twitter, and here's all the stuff he does right: Continue reading "Good PR via Twitter done right by Sonos"

Remember that one time?

CanopyOne of the trends that disturbs me about social networking sites and perhaps even online conversations in general is that the experience of interacting in those virtual spaces is seen by some as a substitute for real world experiences and interactions.  Or put another way, it's like we spend more of our time talking about how interesting and good we are at talking to each other, instead of actually talking about something.  I don't say this to discount those who have meaningful online exchanges or who find authentic joy in their online relationships, but I wonder what kind of meaningful definition of humanity we're creating for future generations, when what it has historically meant to "experience the world together" is being replaced with "experiencing Facebook together."

Continue reading "Remember that one time?"


Corn Maze Navigation Done RightYou may have noticed that I was playing around with the Twitter Tools plugin for WordPress, and that it was generating these weekly digests of my Twitter posts on Fridays.  I'm not going to do that anymore, but you can always follow me on Twitter directly or with your favorite blog/RSS feed reader/twitter tool or by looking in the sidebar of the blog front page.

I'm removing Google ads from my blog.  I'm tired of them, and they're not earning their keep.

You can now subscribe to the comments of a specific post such that you receive an e-mail message when new comments are posted.  Look for the checkbox right where you submit your comment.

As always, feedback is welcome, drop me a line.

Twitter Weekly Updates for 2008-10-31

  • "I thought that I heard you laughing, I thought that I heard you sing, I think I thought I saw you try, but that was just a dream." #
  • Important lesson from the movie Atonement: always encrypt sensitive communications, especially love letters delivered by young children. #
  • Oh no, the U.S. military has realized that the Internet is a communications tool for vegetarians: #
  • @DougMasson Great! They had a verifiable paper trail in place this year, right? in reply to DougMasson #
  • I'm considering going rogue, everybody's doing it. #
  • Three movies I suggest you avoid: "Noise" (too weird) "Queensized" (too cheesy) and "Silver City" (what the heck WAS that?) #
  • Hi, I'm ____ and I'll be your dedicated Dell sales rep until I'm replaced right after you place an order and my email address stops working. #
  • Congratulations on convincing yourself that today's stock market gains mean that everything is going to be okay. #
  • @jlharter Yes, who are those folks and what brought them here? And wait, who are you? 🙂 in reply to jlharter #
  • @hodgman If you have to ask, maybe you already know the answer? Unless you're being melodramatic for effect, in which case, carry on sir. in reply to hodgman #
  • If dogs take over the world, and chose a king, I hope they don't just go by size, b/c I bet there are some Chihuahuas with some good ideas. #
  • Today I pressed some areas on a screen and a machine told me I voted. I asked it to give me a paper trail, and it was silent. Machine wins. #

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Twitter Weekly Updates for 2008-10-24

  • If I survived that high ropes course today, surely I can wean these kittens off of their bottles. #
  • What a lovely day, full of those moments C.S. Lewis described: "What! You, too? Thought I was the only one." #
  • Whether they ever find life there or not, I think Jupiter should be considered an enemy planet. #
  • New blog post, "On practicing what you preach" #
  • Why do the caterpillar and the ant have to be enemies? One eats leaves, and the other eats caterpillars. Oh, I see now. #
  • New blog post: Failed Attempts at Being You #
  • Maybe some day, the Drupal project will get its security vulnerability announcements down to less than what seems like 1 per hour. #
  • Ending a long and interesting day, looking forward to doing it again tomorrow. You? #
  • Getting on the road to speak to some great folks in Cincinnati. #

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Entertain us! Distract us! Compel us!

We Made It!Earlier this year, I kind of made fun of Twitter. And people who use Twitter. I kind of called them things like "insane" and "isolated" and "distracted." I would like to officially apologize to anyone who felt offended by those statements.

Completely unrelated, I'm now trying out Twitter myself. I could tell you that I'm not doing it for the fame or the money or the inevitable product endorsement requests I'll get. I could tell you that it's purely a professional endeavor as I continue to try to keep my finger on the pulse of Internet culture. I could tell you about how I'm trying out different Twitter interfaces, APIs, applications, and related tools as a part of research for various projects.

All of these things might be true to some degree, but really, at some base level, I don't know why I'm doing it, and I reserve the right to pull the eject handle at any time. But for now - cringe - I'm there.

Links and Feeds for the Week - April 12, 2008

The feeds reminder and redux edition:

Right now I'm blogging about Twitter

At the office today, a few of us were discussing Twitter, the website that lets people broadcast mini-updates about their life, thoughts, whereabouts and other news in chunks of 140 characters or less, all the time. People do it through their cell phones and desktop computers, and they do it from home, the car, the airplane, the airplane skyway, the airport lobby, the baggage claim, press conferences, government meetings, trade shows, beaches, you name it. Barack Obama uses Twitter. So does CNN, so does Wil Wheaton. There are YouTube videos explaining how Twitter works. There are how-to articles on how to get more people watching your Twitter updates.

The one question I have is...
Continue reading "Right now I'm blogging about Twitter"